Terms and conditions

Meter fare
Sustainable Taxi Services B.V. (hereinafter: Taxi Electric) always uses the taximeter for determining the fare unless otherwise agreed. The fare charges are (incl 6% VAT):

Initial charge: € 3.00
Per kilometre charge: € 2.22
Per minute charge: € 0.37

Waiting rate
Taxi Electric is entitled to charge a waiting rate with immediate effect if the passenger is not present at the agreed time or, if a taxi is ordered on a call-off basis, from the moment the taxi arrives. The waiting rate is €41.09 per hour.

Hourly rate
It is possible to hire one or more taxis with driver per hour. The price for this service is €75 per hour (excl. VAT) for the Nissan LEAF. The price for the Tesla Model S is €125 per hour (excl. VAT).

Schiphol Airport protocol 
We offer three different pickup types  at Schiphol Airport. For all three options, the taxi must be pre-booked and the passenger’s name, mobile phone number and flight number must be provided.

Meeting Point (VIP) Pickup (Waiting at the Meeting Point):
Unless otherwise agreed, our driver will wait for the passenger at the Meeting Point at Schiphol Plaza 10 minutes after arrival of the passenger’s flight. The taxi will be parked on the A-lane (the first lane outside the Arrivals hall). The first 60 minutes of waiting after flight landing are included in the price.

B7 (Basic) Pickup:
Please call us on when your plane landed and you passed Customs on +31881004444. Are you travelling with luggage? Please call us after collecting your luggage from the baggage claim. Our driver will wait for you on the A-Lane at Busstop B7. If the passenger is not present within 15 minutes after the agreed time, Taxi Electric is entitled to charge waiting rate.

Cancellation
Cancelling a taxi reservation is free of charge up to one hour prior to departure. If a taxi reservation is cancelled within one hour prior to departure, Taxi Electric is entitled to charge 100% of the fare. If the reservation is not cancelled before departure (no-show) Taxi Electric is entitled to charge 100% of the fare plus waiting rate if applicable.

Reservations of two or more taxis may be cancelled free of charge up to two hours prior to departure. If the reservation is cancelled within two hours prior to departure, 100% of the fare plus waiting rate (if applicable) will be charged.

Reservations of five or more taxis may be cancelled free of charge up to two days prior to departure. If the reservation is cancelled within two days prior to departure, 100% of the fare plus waiting rate (if applicable) will be charged.

If a taxi is ordered on a call-off basis and the passenger is not present, Taxi Electric is entitled to charge the full trip fare (+ waiting tariff). Taxi Electric will contact the person who booked the taxi to verify if the passenger really is not present anymore.

In case Taxi Electric has not been notified in a timely manner, the passenger is not available by phone and the passenger is not present within 10 minutes after the agreed time, Taxi Electric considers the taxi ride as a no-show-ride.

A taxi ride from Schiphol Airport is considered as a no-show-ride if both the passenger and the person who booked the taxi are not available by phone and:
– in case of a VIP pickup, the passenger has not checked in with the driver at the Meeting Point within one hour after flight arrival;
– in case of a B7 Pickup, the passenger is not present at the agreed location.

Payment with debit/credit card
All taxis are able to accept payment by debit and credit card. Taxi Electric reserves the right to charge any additional costs incurred for credit card payments if applicable.

Other terms and conditions
Taxi Electric reserves the right to change the rates and to adapt the above terms and conditions.

For other terms and conditions please refer to the General Terms and Conditions for Taxi Transport issued by KNV Taxi.